Horrible to deal with I'm ready to retire no way will leave my money with guys. 9/16/2016, Pros: had been very good for a number of years.

I retired from the federal government and wanted to transfer my 401k to Vanguard. Their interface is also lousy. I JUST TRANSITIONED MY ACCOUNT TO YOUR NEW FORMAT. When I called on the 4th to determine why it was not direct deposited on the 1st, a smarmy associate told me that "the check is in the mail." I’ve had significant retirement assets invested with Vanguard, and here are two of my experiences:[1] I was assigned a Vanguard advisor to help with my investments. Submit your complaint or review on Vanguard. 8/31/2017. I have never had a bad experience with Vanguard. Since we are in a bind, I called Friday and the representative acknowledged receipt of the letter and said they will review within 2-3 days (so much for a hardship! I'm a retired lawyer. 12/30/2019. Every time I call I get a different representative and I have to start over. Cons: Very Poor, very high brokerage fees, no trailing stop to protect your positions!

I tried to enroll in their Personal Adviser Services with a "Thomas **" for myself and my mother, and explained that my mother was competent enough to manage her affairs, but needed some extra phone help because she has trouble using the Internet, and I asked if they could make a Reasonable Accommodation under the Americans with Disabilities Act.

Worst decision ever. Completed as directed the paperwork required ( as sent to me), Signed, scanned and emailed it back as directed. That is certainly my experience and as I read the reviews of Vanguard that appears to be the experience on most reviewers. Low cost index mutual funds and ETFs: Why ?? He also had no explanation for how the Voice Verification could have been set up without my participation.

I don't understand how they stay in business, I have seen many negative posts about them.

I told him, "You don't know? Totally disorganized.

9/2/2020, Cons: Sudden and rapid decline in service. Getting through to them during business hours recently has been beyond difficult. Well to say the least, this is the worst company I have ever had the displeasure to have contact with. I have dealt with other brokerage firms and never encountered anything similar. Copyright 2010-2020 TopRatedFirms.com. Don't go to Vanguard. Having said that vanguard are excellent value for money and offer some great products. UPDATE: Once I reached the knowledgable personnel within Vanguard my issues were quickly resolved.

Stay away!!! I complained and the associate told me that the plan rules do not allow a direct deposit. Now anyone can call in and pretend to be me. I believe that government action is needed to actual require V to maintain an ethical standard.

Pros: Was good before it grew into a behemoth, Cons: CAN'T GET MY INCOME TAX FORM TO FILL OUT OUT MY TAXES, I HAVE BEEN GIVEN THE RAN-AROUND WHILE TRYING TO GET MY 2019 TAX RETURN DOCUMENTS. Monday, 9/24, I called Vanguard around 9:00AM to find out my paperwork was AGAIN denied because 1. TERRIBLE customer service, months of paperwork with no results, lack of security, Transfer processing completely incompetent, Anything requiring organization or competence. My advice is to put you money at a major brokerage and trade and/or invest in Stocks and ETFs.

They used an inadequately prepared form to close an account, and then held onto the money for at this point more than two weeks, using my money presumably for their secondary gains. I am the power of attorney for the widow.

The poor widow's attempts to explain that she understands none of this, has known me for 44 years, trusts me implicitly to take care of this mess and requested that they deal with me were ignored and rejected. I would have to pay to change the address. We value your privacy. Absurd is it not?In conclusion, If you like to do business with people who prefer spreadsheets over customer service, force you into an account without your consent, and then lock you out of that account until you terminate your employment, then Vangaurd is for you. I no longer trust this company. Needless to say at this point I have little faith and hope in the back office of Vanguard getting it done correctly. Cons: Long wait times, no local contact, gave up on moving funds. I had a company sponsored 401K in 2001/2002. Vanguard's low-cost model and large fund selection makes the broker a good choice for … by Karen,

We have managed to accomplish this without turmoil at Fidelity, Santander, and BNY.



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